At lemust, we aim to deliver your products quickly and reliably. Below are the details of our shipping process.

Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive an email notification once your order has shipped, including tracking information.

Shipping Methods & Delivery Times

Standard Shipping (Canada & USA): 3–7 business days. Expedited Shipping (Canada & USA): 2–4 business days. International Shipping: Delivery times vary by destination (typically 7–14 business days). Customs processing may cause additional delays. Note: Delivery times are estimates provided by carriers and are not guaranteed.

Shipping Rates

Shipping charges are calculated and displayed at checkout. Occasionally, we may offer free shipping promotions.

Customs, Duties & Taxes

Orders shipped outside of Canada may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your delivery progress.

Damaged, Delayed, or Lost Packages

If your order arrives damaged, please contact us immediately with photos so we can resolve the issue. We are not responsible for delays caused by carriers, customs, or events beyond our control.

If your package is lost in transit, contact us at support@lemustdose.com, and we will work with the carrier to investigate.

Contact

For questions about shipping or your order status, please contact us at:
📧 support@lemustdose.com

Eligibility for Returns

• Products may be returned for a refund, replacement, or store credit within 14 days of receipt.
  
• Returns are accepted only for unopened products.
  
• Items must be returned in their original packaging when possible.
  
• There are no exclusions: all of our products are eligible for return.
  

Refunds

• Customers are eligible for a full refund to the original payment method, excluding shipping cost.
  
• Refunds are processed within 5–10 business days after we receive and inspect the returned items.
  
• If you opt for a replacement, it will be shipped promptly at no additional cost.
  

Return Shipping

• Customers are responsible for the cost of return shipping.
  

Satisfaction & Quality Guarantee

We are committed to your satisfaction.

• If a product arrives damaged or defective, we will replace or refund it at no cost to you.
  
• Our formulations are guided by integrity and tested to ensure safety and performance.
  

How to Start a Return

To initiate a return or replacement:

1. Contact our Customer Care team at support@lemustdose.com within 15 days of receipt.
   
2. Provide your order number and details of the issue.
   
3. We will provide instructions for completing your return.
   

OVERVIEW

Welcome to lemust! The terms “we”, “us”, “our” and "lemust' refer to Lemust Apothecare Inc. Lemust Apothecare Inc. operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Lemust Apothecare is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We strive to provide accurate representations of our products and services. However, please note that colors and appearances may vary depending on your device and settings.

We do not warrant that the appearance or quality of products purchased by you will meet your expectations or exactly match how they appear online. Product descriptions may change without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any individual, region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Lemust Apothecare Inc. reserves the right to accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance and process payment.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact details you provided.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of order placement, as stated in your order confirmation email. Unless expressly noted otherwise, posted prices exclude taxes, shipping, handling, customs, or import charges.

You agree to provide current and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account information (including payment details) so that we can complete your transactions and contact you as necessary.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays caused by carriers, customs, or events outside our control. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, brands, text, images, graphics, designs, audio, video, and other content used on the Services are owned by Lemust Apothecare Inc., its affiliates, or licensors, and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, distribute, modify, display, or exploit any content without prior written consent from Lemust Apothecare Inc.

LEMUST’s names, logos, product names, designs, and slogans are trademarks of Lemust Apothecare Inc. Shopify’s trademarks remain the property of Shopify.

SECTION 7 – OPTIONAL TOOLS

[Unchanged – describes third-party tools.]

SECTION 8 – THIRD-PARTY LINKS

[Unchanged – describes risks of using third-party links.]

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lemustdose.com is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with Lemust Apothecare Inc. Shopify is not responsible for any aspect of your purchases or interactions with us. You expressly release Shopify from any claims or liabilities relating to your transactions with Lemust Apothecare Inc.

SECTIONS 10–24

All remaining sections (Privacy Policy, Feedback, Errors, Prohibited Uses, Termination, Warranties, Liability, Indemnification, Severability, Waiver, Assignment, Governing Law, Headings, Changes, Contact Information) remain unchanged, with all references to “My Store” updated to “Lemust Apothecare Inc.”

Trade name: LEMUST

Email: support@lemustdose.com

Last updated: September 2, 2025

lemust operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). lemust is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

This Cookie Policy explains how LeMUST Apothecaire (“we”, “our”, “us”) uses cookies and similar technologies when you visit or interact with our website (https://lemustdose.com).

By continuing to browse our site, you agree to the use of cookies as described below. You can control or disable cookies through your browser settings at any time.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help us recognize your browser and remember certain information to improve your browsing experience.

How We Use Cookies

We use cookies for the following purposes:

1. 
   Essential Cookies – These are necessary for our website to function properly, such as enabling navigation and secure checkout.
   
2. 
   Performance & Analytics Cookies – These help us understand how visitors use our website, so we can improve functionality, speed, and content.
   
3. 
   Functionality Cookies – These allow us to remember your preferences (like language or region) to provide a more personalized experience.
   
4. 
   Advertising & Marketing Cookies – These may be used to deliver relevant ads, measure campaign performance, and limit the number of times you see an ad.
   

Third-Party Cookies

We may allow trusted third-party service providers (such as analytics tools, social media platforms, and advertising networks) to set cookies on our website to help us analyze usage or deliver personalized content and ads.

Managing Cookies

You can control or disable cookies by adjusting your browser settings. Please note:

• 
  Disabling cookies may limit the functionality of our website.
  
• 
  Some cookies are essential and cannot be turned off if you want to use our site.
  

For more information on managing cookies, visit your browser’s help section.

Your Privacy

For details on how we collect, use, and protect your personal data, please review our Privacy Policy.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last Updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@lemustdose.com.